Scaletec Returns Policy - October 2019

The customer has the right to return a product for credit / replacement within 5 days of receipt of the product.

The product will be inspected and checked for damage, any damage to the product, its packaging and accessories will be deducted from the credit given. There will be no refund for delivery costs unless the product arrived faulty.

If a customer changes their mind or has ordered the wrong item, the company will charge a restocking fee of 20% to cover administration involved in the customer returns. If a customer subsequently orders another scale of a same or higher value then the restocking fee may be waived, however, any damage charges would still be applicable.

A customer can in extreme circumstances return a product up to 30 days from date of purchase, provided it is not used and only be subject to the 20% restocking fee and any damages costs etc. returns after 30 days are not possible. Calibration weights cannot be returned under any circumstances.

Changing an Order

If you wish to change or cancel an order please contact Scaletec on 031 564 8755 (Durban) or 021 982 0928 (Cape Town) any time between 9am and 4pm.

It would be helpful if you could have the following details to hand: * Customer name * Order number * Date of the order Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 28 days of delivery (see our returns section below for further details on our returns policy).