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Balance and Weighing Scale Specialists

Call Durban Office: 031 564 8755

Call Cape Town Office: 021 982 0928

Balances And Scales - South Africa

Call Durban Office: 031 564 8755

Call Capetown Office: 021 982 0928

Technical Support

We have found that many service problems can be resolved if the user performs some simple checks on the scale or balance in question. Refer to the table below to help identify some basic problems and solutions.

Problem Possible cause Common solutions
Display is blank
No turn on test
Mains power is turned off.
Power supply not plugged in
Power supply faulty
Internal battery not charged
Display turned off
Check power is going to the scale and switch is on.
Verify the voltage going to the scale matches the power supply labels on the power module or scale.
Display blank after turn on test Pan not installed
Unstable weight
Check the pans are installed correctly.
Try turning the scale on again.
Error message
Display is locked
Load cell damaged
Mechanics damaged
 
OL or FULL appears on display Maximum capacity exceeded
Load Cell or mechanics damaged
Power supply faulty
Check the pans are installed correctly.
Try turning the scale on again.
UL or NULL displayed Weight on scale below permissible limit
Pan has been removed
Pan support not seated properly
Power supply faulty
Load Cell or mechanics damaged
Check the pans are installed correctly.
Try pressing Zero key.
Try turning the scale on again.
Display is unstable Sample is moving (animal weighing)
Vibrations through table
Temperature changed dramatically
Power supply faulty
Verify the scale is in a acceptable location and on a good table.
Verify the power supply is correct for the scale.
Weight value incorrect Recalibrate
Linearity error, set Linearity
Unit calibrated with inaccurate weight
Balance not level
Obstruction between sample and cover
Wrong unit of weight displayed
Calibrate again, paying special attention to the mass used, the stability of the scale, and the weighing units required.
If linearity can be set by the user it will be described in the user manual.
Check pan is installed correctly.
Verify installation is acceptable.
Cannot use Full Capacity Over load Stops hitting pan support or hitting bottom of load cell
Shipping screw not removed if applicable
Electronic problem on A/D
Parameters set incorrectly
Load Cell or mechanics Damaged
Look for obstruction under pan, shipping screws, and verify pan installation.
Check the weighing units used.
Not Linear Overload stops hitting too soon
Load cell or mechanics damaged
A/D damaged
Look for obstruction under pan, shipping screws, and verify pan installation.
If linearity can be set by the user it will be described in the user manual.
Off Center Loading error Adjust mechanics
Overload Stops not correct
Load Cell damaged
Look for obstruction under pan, shipping screws, and verify pan installation.
Battery will not charge Mains voltage not present or too low
Charging circuit failure
Battery Failure
Verify the batteries are rechargeable types. Some scale use non-rechargeable batteries only.
Check power supply voltage is correct.

If you cannot resolve your problem yourself please call us on 031 564 8755 Durban or 021 982 0928 Cape Town, please have the details of the scale including the serial number when calling. Alternatively please e-mail us and include your contact details.

Scales Search

Welcome to Scaletec

Scaletec believe in providing the best weighing scales and measuring equipment to meet user requirements at affordable prices. We list products from weighing equipment manufacturer's Adam Equipment and MKlab that are suitable for use in a wide range of industries including laboratory and medical, industrial and commercial, agricultural and veterinary, education, and food production.

We specialise in laboratory and industrial weighing scales, providing magnetic stirrers, hotplates, analytical balances and moisture analysers for science lab experiments and research, as well as industrial platform scales, worktop bench scales and hanging crane scales for heavy duty applications. We also stock specialist commercial equipment including money counters and checkweighers for accurate stock taking, checkweighing, currency and parts counting solutions.

If you cannot find the right weighing scale or balance for your needs in our online scale shop, or if you require help choosing the best scale for your needs, then please contact us via our custom contact form or call our nearest South Africa branch today: Duban 031 564 8755 or 021 982 0928 Cape Town.

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