Shipping and Returns
Delivery times will only apply when we have the requested products in stock. Remember that our couriers work throughout the day so your order may arrive at any time between 9am and 5pm. Standard delivery within 3 days for in stock items excluding Saturdays, Sundays and Bank Holidays. To ensure delivery within 3 days, orders must be placed by 3pm. Shipping charges are calculated at the point of order and is dependant on the volumetric weight of the product purchased and the destination. We are happy to deliver all or part of your order to addresses other than your own. You have the option to tell us where you want to send the items when confirming your order on the order form. Scaletec deliveries will usually be made on Mondays to Fridays between 9am and 5pm.
Changing an Order
If you wish to change or cancel an order please contact Scaletec on 031 564 8755 (Durban) or 021 982 0928 (Cape Town) any time between 9am and 4pm.
It would be helpful if you could have the following details to hand: * Customer name * Order number * Date of the order Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 28 days of delivery (see our returns section below for further details on our returns policy).
We hope you will be highly satisfied with any product purchased from us but if you need to return an item to us then we aim to make it as quick and convenient as possible. If an item is being returned for credit/repair/replacement then you MUST first call to obtain a Returns Authorisation Number. No returns will be accepted by our Warehouse without a Returns Authorisation number.
Please phone: 031 564 8755 (Durban) or 021 982 0928 (Cape Town) to obtain a Returns Authorisation Number for your item.
Any item may be returned for any reason within 14 days of the date of dispatch so long as it remains in its original/saleable condition with its original packaging. We will refund the price of the item and if the item is faulty the cost of the return delivery - to return the goods.
This does not affect your statutory rights. Any goods returned to us in unsuitable packaging will not receive a refund.
It is the customer's responsibility to ensure goods being returned arrive back to us in a saleable condition. We will charge for any damage sustained in transit or whilst in your possession. Please include your name, address and returns authorisation number with any goods returned.
Welcome to Scaletec
Scaletec believe in providing the best weighing scales and measuring equipment to meet user requirements at affordable prices. We list products from weighing equipment manufacturer's Adam Equipment and MKlab that are suitable for use in a wide range of industries including laboratory and medical, industrial and commercial, agricultural and veterinary, education, and food production.
We specialise in laboratory and industrial weighing scales, providing magnetic stirrers, hotplates, analytical balances and moisture analysers for science lab experiments and research, as well as industrial platform scales, worktop bench scales and hanging crane scales for heavy duty applications. We also stock specialist commercial equipment including money counters and checkweighers for accurate stock taking, checkweighing, currency and parts counting solutions.
If you cannot find the right weighing scale or balance for your needs in our online scale shop, or if you require help choosing the best scale for your needs, then please contact us via our custom contact form or call our nearest South Africa branch today: Durban 031 564 8755 or 021 982 0928 Cape Town.