Returns Policy & Shipping
Scaletec Returns Policy - October 2019
The customer has the right to return a product for credit / replacement within 5 days of receipt of the product.
The product will be inspected and checked for damage, any damage to the product, its packaging and accessories will be deducted from the credit given. There will be no refund for delivery costs unless the product arrived faulty.
If a customer changes their mind or has ordered the wrong item, the company will charge a restocking fee of 20% to cover administration involved in the customer returns. If a customer subsequently orders another scale of a same or higher value then the restocking fee may be waived, however, any damage charges would still be applicable.
A customer can in extreme circumstances return a product up to 30 days from date of purchase, provided it is not used and only be subject to the 20% restocking fee and any damages costs etc. returns after 30 days are not possible. Calibration weights cannot be returned under any circumstances.
Delivery times will only apply when we have the requested products in stock. Remember that our couriers work throughout the day so your order may arrive at any time between 9am and 5pm. Standard delivery within 3 days for in stock items excluding Saturdays, Sundays and Bank Holidays. To ensure delivery within 3 days, orders must be placed by 3pm. Shipping charges are calculated at the point of order and is dependant on the volumetric weight of the product purchased and the destination. We are happy to deliver all or part of your order to addresses other than your own. You have the option to tell us where you want to send the items when confirming your order on the order form. Scaletec deliveries will usually be made on Mondays to Fridays between 9am and 5pm.
Changing an Order
If you wish to change or cancel an order please contact Scaletec on 031 564 8755 (Durban) or 021 982 0928 (Cape Town) any time between 9am and 4pm.
It would be helpful if you could have the following details to hand: * Customer name * Order number * Date of the order Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 28 days of delivery (see our returns section below for further details on our returns policy).
Welcome to Scaletec
Scaletec believe in providing the best weighing scales and measuring equipment to meet user requirements at affordable prices. We list products from weighing equipment manufacturer's Adam Equipment and MKlab that are suitable for use in a wide range of industries including laboratory and medical, industrial and commercial, agricultural and veterinary, education, and food production.
We specialise in laboratory and industrial weighing scales, providing magnetic stirrers, hotplates, analytical balances and moisture analysers for science lab experiments and research, as well as industrial platform scales, worktop bench scales and hanging crane scales for heavy duty applications. We also stock specialist commercial equipment including money counters and checkweighers for accurate stock taking, checkweighing, currency and parts counting solutions.
If you cannot find the right weighing scale or balance for your needs in our online scale shop, or if you require help choosing the best scale for your needs, then please contact us via our custom contact form or call our nearest South Africa branch today: Durban 031 564 8755 or 021 982 0928 Cape Town.